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Categories
100 Days of Innovation
About Jim Carroll About the recession Articles Branding & marketing Change Faster Gen-Y & Gen-Connect Global economy How to be innovative Human capital issues Industry - Agriculture Industry - Associations Industry - Consumer goods Industry - Education Industry - Financial Industry - Health Care Industry - Hi-tech Industry - Manufacturing Industry - Prof. services Industry - Retail Innovation Keynotes Leadership Press Strategy Trends Video |
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Jim Carroll's blog | ||||||||||
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Published on June 4, 2008 9:56 AM | Permalink | TrackBacks (0)
And that's what I'll concentrate on the talk. How banks are transitioning staff from tactical to strategic roles so that they can provide the consultative services customers are demanding. How bank branches are becoming the "new Internet" as financial institutions rediscover the power of rejuvenated bricks-and-mortar networks. How the new era of Web 2.0 is going to have to drive a new form of "social wealth management," particularly as we witness a massive intergenerational transfer of wealth from baby-boomers to the Twitter generation. And how maintaining brand relevance is critical when products and customer service expectations continue to increase at a furious pace. Several months ago, I wrote a Memo to the CEO of banks worldwide, imploring that they don't kill innovation it's tracks as they scramble to deal with the subprime mess. It drew quite a bit of attention: and the comments and sentiment are still critical today. It's worth a read. More information
Permanent link to this item ...posted at 9:56 AM...June 4, 2008
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