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Jim Carroll's blog
  
Published on June 10, 2008 10:01 AM | Permalink | TrackBacks (0)

From a variety of keynotes through the last few weeks, here's what we've got to deal with.

The consumer of today is:

  • time challenged
  • attention starved
  • jumpy & fast with product perceptions
  • edgy and vocal when operational excellence is not provided or perceived
  • influenced differently in terms of brand / product / service choice
  • more vocal when they've been "wronged"
  • faster in adopting new trends and ideas
As a result of this, today's new product is:
  • faster to market
  • more collaborative in design
  • solutions oriented, responding to the fast consumer
  • rapidly redefined by the customer
  • having to maintain a brand image that is energized and up-to-date
Combine these two trends, and it means that todays' new branding and advertising must be:
  • more transformational
  • revived and rejuvenated on a more regular basis
  • lifestyle oriented
  • experimental
  • shifting it's focus online
  • changing faster in terms of message
  • going premium and upscale, to avoid commoditization
The key things to think about when dealing with these new realities is:
  • focus on the opportunity that comes from such rapid change, not the threat
  • don't panic at the pace
  • focus on the value of your product or service
  • collaborate with your partners (i.e. packaging companies, retailers, consumer goods companies)
  • invest in experiential capital by trying out lots of new ideas
  • understand that the pace of change is only going to increase
  • transition your team to think differently -- innovate!



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