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Customers & Branding
“In some ways, brands are like people. They get stuck. They have habits that are hard to break. They don’t always see their blind spots, and they lost touch with their core essence. They resist change. They become irrelevant”
Video : Brand authenticity is the new benchmark
How is social networking impacting brands? Take a look!
Video: The future of customers and branding
“Do you we truly appreciate just how quickly things are going to evolve?”
What should brand leaders be thinking about in terms of the velocity of change with customers and branding.
This clip takes a look at the trends impacting brands….
The Impact of Social Networking on Brands
There are 147 million people interacting on social networks through mobile devices today – expect that to grow to 1 billion within 5 years.
A clip from a recent keynote in which I outline the dramatic impact that social networking — Twitter, Facebook, etc — is having on brand image, relevance of brand, and longevity of brand.
Experiential Capital
In my book Ready, Set, Done: How to Innovate When Faster is the New Fast, I made this observation: “Innovation comes from risk, and risk comes from experience. The most important asset today isn’t found on your balance sheet – it is found in the accumulated wisdom from the many risks that you’ve taken. The more experiential capital you have, the more you’ll succeed.”
In this clip from a recent keynote, I speak to why experiential capital has become even more important with the economic downturn.
I close with the observation: “Investing in experiential capital is one of the most important things you can do.” When people ask me about the “secrets” of innovative organizations, this is one of the key attributes I outline. They realize they are immersed in a world of fast-paced ideas — and they take on many different projects, some of which are doomed to fail, in order to build the overall experience of the organization.
Reinventing brand relevance
Here’s a clip from a recent keynote in Las Vegas.
I’m challenging the audience to think about the issue of maintaining brand relevance, in the era in which customers increasingly influence the perception of brands through social networking tools.
The key challenge today is preventing a brand from becoming “from the olden days.” I emphasize this with a quote from Multichannel Marketing, April 2008.
“In some ways, brands are like people. They get stuck. They have habits that are hard to break. They don’t always see their blind spots, and they lost touch with their core essence. They resist change. They become irrelevant“
Innovative organizations realize that they need to continuously address the issue of the relevance of their brands, and must work harder than before to keep them “fresh.”

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