HP ScanJet 5500C problems continue

Update 2/10/03 : HP has fixed the problem -- see my posting on this matter. I'm up to 12,000 photos scanned -- this is a great product -- all you need is the new software!!!!

----

Old posting:

No solution in sight. It's interesting how many complaints you can dig up about the product online. If I'm guilty of anything, I suppose, its not doing my homework into the product before purchase.

All I'm asking is for HP to fix a small software problem. Doesn't seem like much to ask. How can they build the digital home of the future, on such a shoddy foundation?