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Home > "When it comes to taking advantage of knowledge, the biggest problems are behavioral"

"When it comes to taking advantage of knowledge, the biggest problems are behavioral"

E-mail content management tool interesting but daunting.

I came across an article in EContent Magazine this morning about an e-mail product called Intraspect — certainly worth a read. [ link ]

Yet I can’t help but wonder, given the fact that lawyers now have their guns trained on e-mail archives for many legal cases (i.e. subpoena the e-mail, thar’s a gold mine in thar’!) whether companies might just shy away from this type of thing.

Not to mention that companies are finding CRM to be enough of a struggle to put in place — imagine the cultural change to get people using this type of thing. At least they understand that, given the opening quote in the article.

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