E-mail content management tool interesting but daunting.
I came across an article in EContent Magazine this morning about an e-mail product called Intraspect — certainly worth a read. [ link ]
Yet I can’t help but wonder, given the fact that lawyers now have their guns trained on e-mail archives for many legal cases (i.e. subpoena the e-mail, thar’s a gold mine in thar’!) whether companies might just shy away from this type of thing.
Not to mention that companies are finding CRM to be enough of a struggle to put in place — imagine the cultural change to get people using this type of thing. At least they understand that, given the opening quote in the article.