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Article: “The Future of Retail”

A quick article from a quick interview over at Property Biz Canada, about a keynote that I did last week for the Building Owners and Managers Association.
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Jim Carroll has seen the future of retail – and it will be vastly different from today’s environment.

The Mississauga-based futurist has just returned from a trip to the United States, where he spends much of his time consulting with clients and on speaking engagements. While south of the border, Carroll said he found out that retail giant Amazon.com is in the midst of setting up infrastructure that will allow the company to provide same-day delivery to 50 per cent of the U.S. population.

Walmart, Google and, closer to home, Canada Post are planning to provide the same kind of service. “That has pretty big and profound implications on the retail space,” Carroll said in a phone interview.

It’s these types of insights that Carroll will share in Halifax as part of BOMEX 2013, the annual conference and trade show of the Building Owners & Managers Association. Some 300 delegates from across Canada are expected to attend the Oct 1-3 conference.

Carroll is one of the world’s leading futurists on global trends and innovation. Business Week magazine cites him as a top source for creative insight, while Fortune frequently covers his observations.

The author, columnist and media commentator focuses on linking trends to innovation and creativity. He has a 20-year track record in providing direct, independence guidance to a diverse, global client base.

Keynote to cover retail and workplace trends

Carroll said he was recently with one client, a global retailer, who told him they believe fashion retail stores will evolve into showrooms where they don’t necessarily stock all the inventory. Instead, clothes will be ordered through sophisticated band-end logistics systems supporting their online shopping technology with consumers receiving same-day delivery.

“I’m going to get into stuff like that,” Carroll said of the upcoming conference, where he will discuss where the workforce is headed and how it might contract and expand, what happens when intelligent technology comes to the building space and other trends on what it means to the building managers and owners of the future.

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