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Customers & Branding

In some ways, brands are like people. They get stuck. They have habits that are hard to break. They don’t always see their blind spots, and they lose touch with their core essence. They resist change. They become irrelevant. Jim helps to shake brands out of their complacency by helping to frame the key challenges and opportunities emerging from social networking, mobile technologies, store, product and package design, and other key trends.



Could you be so out of touch with your customers that you have no clue how they truly perceive you?

  • Blog post Is your brand from the olden days?

How is social networking impacting brands? Take a look!

“Do you we truly appreciate just how quickly things are going to evolve?”


What should brand leaders be thinking about in terms of the velocity of change with customers and branding.

This clip takes a look at the trends impacting brands….

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There are 147 million people interacting on social networks through mobile devices today – expect that to grow to 1 billion within 5 years.

A clip from a recent keynote in which I outline the dramatic impact that social networking — Twitter, Facebook, etc — is having on brand image, relevance of brand, and longevity of brand.

Reinventing brand relevance
March 10th, 2009

Here’s a clip from a recent keynote in Las Vegas.

I’m challenging the audience to think about the issue of maintaining brand relevance, in the era in which customers increasingly influence the perception of brands through social networking tools.

The key challenge today is preventing a brand from becoming “from the olden days.” I emphasize this with a quote from Multichannel Marketing, April 2008.

In some ways, brands are like people. They get stuck. They have habits that are hard to break. They don’t always see their blind spots, and they lost touch with their core essence. They resist change. They become irrelevant

Innovative organizations realize that they need to continuously address the issue of the relevance of their brands, and must work harder than before to keep them “fresh.”