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The folks at the UK’s Retail News publication recently interviewed me on the future of retail; I’ll be featured in their upcoming 125th anniversary edition coming out in mid-July.

eplThey’ve just run a teaser for the article on their Web site.

I promise to put up a full version of the article when it appears; for now, here’s the tease!


Step into the future with RN as we celebrate 125 years
by BetterRetailing.com / Retail News, May 1, 2014

Picture this: you are driving along and ask Siri in your dashboard where you can buy a dozen eggs.

She will put up five stores on the map and you will pick one. The car’s autonomous driving technology will take you there and the embedded payment technology will pay for your purchase.

This may seem like science fiction, but it is likely to happen by 2017, according to Canadian futurist Jim Carroll, and was just one of the topics discussed when I interviewed him last week.

If you are thinking about the future of your business and how to make it profitable you won’t want to miss RN’s 125th anniversary issue on 18 July He has run sessions for the leadership teams of NASA, the PGA and global retail brands like Gap on preparing for the future. He agreed to talk to RN when I pitched him to appear in our 125th anniversary issue coming up on 18 July.

It’s a project the whole team is working on. Rather than looking back at our history of helping retailers run successful businesses, we will look forward to the future of local shops.

Our aim is to get the most proactive retailers to think about the things they need to do now to be successful next year and long into the future. Our main article will look at the future of convenience retail in 125 objects.

We are also interviewing retail industry leaders and celebrities like Sainsbury’s head of convenience Simon Twigger, Glamour and Private Eye editors Jo Elvin and Ian Hislop and JTI managing director Daniel Torras, as well as many others in the run up to 18 July throughout June and July.

RN has produced nearly 6,500 issues over the past 125 years, including four days after D-Day and the day before England won the World Cup.

But if you are thinking about the future of your business and how you can make it profitable, you won’t want to miss RN this summer.


 

I’ve been saying at many of the retail conferences I’ve had the opportunity to keynote, that we will see more change in retail in the next 5 years than we have seen in the last 100. These folks have been around for 125 years. This promises to be a fun article!

A few weeks ago, I was the opening keynote speaker in Las Vegas for the 2014 Multi-Unit Restaurant Technology Conference (MURTEC). In the room were folks responsible for the technology investments of a vast number of major fast-casual and quick-service restaurant companies.

Murtech2014 The attendee list featured some of the largest such organizations in the world, as well as many of the new, young upstarts which are challenging existing business models, changing methods of customer interaction, and providing more menu options and choice.

I was brought in by Hospitality Technology Magazine, which is part of the Edgell Communications Group. This was the fourth booking of me for a keynote by the latter organization — I guess they like my message! It’s always fun to have a great client like that.

Hospitality Technology Magazine just ran this wrap-up summary with some observations on my talk:

HT just wrapped up the Multi-Unit Restaurant Technology Conference (MURTEC) in March and, after moving through recovery phases one and two, I had a chance to reflect. The first thing to report is that technology showed up — big — for the foodservice industry. For those of you who keep hearing HT and other commentators talk about the importance of the CIO-CMO alliance; about the need to shift IT into a business mindset; and about the required transition to a more digitally-focused operation, my first major observation from MURTEC is that you hear us, and you’re in. This was the most high-energy, open-minded, marketing-savvy group of restaurant technology executives who have ever been a part of MURTEC.

Change is coming rapidly, and it won’t be possible to fully vet every IT roll-out as you’ve done in the past. As keynote speaker Jim Carroll stressed, you need to be able to think big, start small, and scale fast. Carroll delivered some of the best one-liners of the conference. Somewhere in between likening mobile payment to teenage sex (because no one’s really doing it as much as they say they are; and those who are, aren’t very good at it), and predicting that by 2017 we’ll be processing payments from our car dashboards, Carroll offered up this: 60% of Apple’s revenue today comes from products that didn’t exist four years ago.

Would you be prepared to be in that position four years from now?

That’s just a glimpse of what I covered in my keynote. Why not, for example, aerial drone delivery of fast food? Is that too farfetched? Maybe not.

But more seriously, think about what the restaurant sector has been faced with in the last year.

It’s been the year of the restaurant tablet, with at-table or wait-line ordering options. The rapid emergence of hidden-menus, as a unique method of building customer loyalty. The entire sector is under challenge with innovation — with faster prep-time and  two minute pizzas by Chipolte’s setting the pace. In some fast casual restaurants, we are suddenly seeing Go-Pro’s in the kitchen and food as a spectator sport! Then there is the whole reservation process, with immediate-customer-demand coming to the forefront with apps like GrubHub, Seamless, DrinkOwl, NoWait!

There are faster influencers too that lead to the more rapid emergence of new taste trends. Flavours now move from upscale kitchens to chain restaurants to grocery home-cooked meals, in 12 months, compared to 36 months 5 years ago…..  consumers are snacking more frequently, now making up 24% of all “meals,” and so restaurants have to come up with new ideas faster, particularly because snacks are like a fashion category. Food trucks lead to new competition, business model disruption and exotic new taste trends that QSR’s and fast-casuals must keep up with…..

And then there is the impact of mobile. Suffice it to say, we are going to witness more change in this sector because of mobile than anything other technology of the last 50 years. There are big changes underway in  terms of customer ordering, loyalty, payment, up-sell opportunities …..

Just three days ago, I did another session in this space for the Canadian division of one of the largest QSR’s in the world — a one hour keynote and a two hour workshop that helped the organization and it’s franchisees understand the unique and fast paced challenges in this space. Top of list and top of mind? Mobile and POS.

I spend a lot of time in this sector, having keynoted the global Burger King Franchise conference, an annual meeting of the top leadership of Yum! Brands, and countless other restaurant and franchise groups. There’t no time for complacency, and an organization certainly cannot rest on it’s laurels….

 

 

I’m covered in the January / February issue of an Australian publication, Think and Grow Rich. It’s oriented toward franchise operations. Enjoy!

 The Power of One
from Think and Growth Rich
January/February 2014

TGR14_CurrentIssue

Notes Jim Carroll: ” look around and I just see a countless number of methods by which a franchisee can run the business better, grow and transform their business. And that’s what innovation is all about!”

Despite a small slump in figures during the Global Financial Crisis, franchising has come out of the mire relatively unscathed and in fact the numbers for franchisors and their franchisees are looking very healthy. TGR looks at what the franchise sector can expect as we embed ourselves in the 21st century.

Many top companies, from Disney to Visa, have hired futurist Jim Carroll to speak about his views on the future. So it is interesting to hear his views about franchising. He told Multi-unit Franchisee, “There’s nothing to fear really, if you view future trends as being full of opportunities rather than as a threat. I find that many of my clients think about future trends and think, ‘Oh, this can’t be good, it’s going to be pretty difficult to deal with.’ The first step with getting into an innovative frame of mind is to think of every Continue Reading

Franchise

I found this recently from a keynote two years back….

Future Trends: Futurist, Trends, and Innovation Expert to Keynote Multi-Unit Conference

Jim Carroll loves to predict where the world is going. As such, he has become one of the world’s leading international futurists, trends, and innovation experts. His analysis digs deep into topics such as technology, business model change, fast paced innovation, and global challenges and growth. He’s been in demand with such clients as Northrop Grumman, Visa, Rockwell Collins, Lincoln Financial, and the Walt Disney organization. He was featured as an innovation expert on the global CNBC show, the Business of Innovation, and was named one of four leading sources for insight into innovation by Business Week magazine.

Jim Carroll loves to predict where the world is going. As such, he has become one of the world’s leading international futurists, trends, and innovation experts. His analysis digs deep into topics such as technology, business model change, fast paced innovation, and global challenges and growth. He’s been in demand with such clients as Northrop Grumman, Visa, Rockwell Collins, Lincoln Financial, and the Walt Disney organization. Continue Reading

It’s been a whirlwind of activity over the last two months, with about 20 major keynotes under my belt.

One of these was a corporate event for a food company with $7 billion in revenue and 24,000 employees ; my talk was on the key food industry trends of today that should be driving innovation from a marketing, product development and branding perspective.

Jim Carroll on stage at the Readers Digest Food and Entertainment Group Summit, in front of several hundred food and consumer product executives, advertising agencies, grocery and retail organizations and publishers of the world's most popular food magazines, speaking to the trends driving the food industry today, .

This is one of many events I do for food and consumer product clients – my global client list includes high profile keynotes or leadership meetings for the Readers Digest Food & Entertainment Division (the publisher of such innovative magazines as Everyday with Rachel Ray), the Produce Marketing Association Annual Fresh Summit, HJ Heinz, Nestle , FMC FoodTechnologies, Burger King, Yum! Brands and many more.

I was the keynote speaker for a meeting of their top 250 marketing executives; my mandate was to focus on how to innovate around the trends that are today impacting the food industry today, with a particular focus on consumer behaviour.

Below are a few of the many trends that I spoke about. I took on an extensive amount of research for this keynote, which is typical of how I approach these events.

In effect, I built my keynote around the theme “….these are the trends that will drive your brands……”, and from that, they could best learn how to change and innovate with their branding and marketing message.

1. Biggest trend: We are witnessing a changing relationship with food

My main observation is that we live in a period of time that sees consumers interacting with food, the purchasing of food, and the consumption of food in new and different ways.

An article, Observer Food Monthly in the Guardian Newspaper, 15 May 2011 caught this sentiment perfectly:

  • “… never before has our culture been so engaged in discussing and experimenting with and agonizing over and fantasizing about and plain enjoying what is on the end of our forks”

Consider what is happening:

  • we have a new form of interaction when purchasing food. Consider the number of iPhone apps by which we can Continue Reading

I’m in Las Vegas Thursday, as a keynote speaker fo rhte Multi-Unit Franchising Conference at the Venetian.

"Time to market and corporate agility are the new capabilities to focus on"

I’ll be speaking to  a wide variety of consumer, technology, demographic and other trends as they impact franchise operations.

Multi-Unit Franchise Magazine just ran a small article in which I comment on some of these trends.

This should be a great crowd and fun audience – it’s a very entrepreneurial group, with a lot of success under their belts. But they live in interesting times — cost inflation perhaps being the biggest challenge they are faced with.

Not to forget the impact of mobile technology – a good portion Continue Reading

I haven’t done one of these posts for a while. Here’s another week of unique insight from my blog tracking tool, ReInvigorate, that links the search phrases that people used to find a page on my site.

This can be a useful way to discover a few gems of insight from the several thousands of posts throughout my blog!

  • “how to innovate videos” was a search that was done on AOL (really? Does anyone still use this search engine?) and  led to the blog category, “How to Innovate Videos.” You might find some useful inspirational innovation insight by watching a few of those clips.
  • “innovative Continue Reading

While clearing off the desk today, I came across a planning document for a keynote for fairly major organization I did quite some time ago.

It’s a good summary of the issues that my keynote would have to address, and the potential innovation solutions that emerged. This particular organization was in the retail space; through conversations with several member of global management, we built a list of the key issues that I would focus in on my talk: these being the key issues that the leadership believed that the rest of the team need to be thinking hard about.

  • faster emergence of new store infrastructure : i.e. contact-less payment technology is now emerging with Blackberry, iPhone’s, and other smart-phones. What happens when this occurs on customer interactions ; how quickly can a retail / restaurant organization scale to deal Continue Reading

Here’s an article from my September 2010 CAMagazine column:

Jim Carroll was the opening keynote for the 2010 Consumer Electronic Association CEO Summit, speaking to the theme of "Brand Innovation At the Speed of Twitter: How to Innovate in the Era of Hyperconnectivity." Click the image for more on this keynote topic.

It’s no secret that social networks are booming. But let’s put into perspective how quickly they are growing. It took radio 38 years to hit 50 million users. Television took 13 years, the Internet four years and the iPhone three years. In that context, now consider that Facebook is adding 20 million users a month and Twitter reports more than 300,000 people are signing up every day. Continue Reading

I just came from giving a keynote for the annual conference of a major customer loyalty organization, with the talk focused on some of key trends impacting the world of retail today.

There’s certainly a lot going on and a lot to think about. Extremely rapid business model change, the emergence of new competitors, ongoing consumer confidence volatility, rapid product turnover and faster product life-cycles.

So what are they really, really worried about? Let’s put in context the people I had in the room — senior VP’s and managers in major retailers representing several billions in revenue in a wide variety of markets, including Continue Reading