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This fall, I’m headling a major retail event in Las Vegas – Xcelerate 2017! Details are here.

 

There’s a lot of change underway – and certainly, the Amazon/Whole Foods situation is a wake up call for everyone. I’ve been speaking about the decline and transformation of traditional retail for over 20 years. In the 1990’s, I even wrote a book about e-commerce that was translated into German and Russian, as well as being picked up and distributed by Visa USA to it merchants.

Retailers must scramble to keep up with fast paced change. Maybe that’s why Godiva Chocolates has had me to Europe twice this year for insight on what’s going on.

Here’s the description for my September keynote.

The Disruption and Reinvention of Retail: Aligning to the World of Speed  

It’s hard to discount the speed of change occurring in the world of retail and consumer products. Consider this: E-commerce could be 25% of the retail – grocery and convenience — experience by 2021. Shopper marketing,” which combines location intelligence, mobile technology and in-store display technology for a new form of in-store promotion, continues to move forward. Mobile payment involving Apple Pay and disappearance of the cash-register, providing opportunity and challenge with loyalty, infrastructure and disruption. Then there is Amazon Alexa, AI and shopping bots! Simply talk and products are added to your shopping cart, and delivered within an hour! Let’s not stop — there’s also the rapid installation of “click and collect” infrastructure (i.e. an online purchase, with same day pickup at a retail location). And last but not least, the arrival of active, intelligent packaging and intelligent (“Internet of Things”) products, collapsing product life-cycles, rapid product obsolescence and the implications on inventory and supply chain!

We are going to see more change in the world of retail in the next 5 year than we have seen in the last 100. Savvy brands, retailers, shopping mall and retail infrastructure companies are working to understand these trends, and what they need to do from an innovation perspective to turn them from challenge to opportunity.  Futurist Jim Carroll will help us to understand the tsunami of change sweeping retail.

When the GAP went looking for a trends and innovation expert to speak to a small, intimate group of senior executives, they chose Jim Carroll. He has been the keynote speaker for some of the largest retail conferences in the world, with audiences of up to 7,000 people in Las Vegas, including Consumer Goods Technology Business & Technology Leadership Conference • Subway • Multi-Unit Franchise Conference Las Vegas • Produce Marketing Association Fresh Summit • Consumer Electronics Association CEO Summit • Retail Value Chain Federation • Yum! Brands (KFC, Taco Bell, Pizza Hut) Global Leadership Conference • Burger King Global Franchise Meeting • VIBE (Very Important Beverage Executives) Summit • Manufacturing Jewelers Suppliers of America • National Home Furnishings Association • Do It Best Corporation • US Department of Defence Commissary Agency • Readers Digest Food & Entertainment Group Branding/Retail Summit • Professional Retail Store Maintenance Association • National Association of Truck Stop Operators • Convenience U annual conference • Point of Purchase Advertising International Association • Chain Drug Store Association of Canada • Canadian Council of Grocery Distributors • Canadian Federation of Independent Grocers

 

A press release has gone out about an event I’ll be doing in Chicago later this month.

The essence of the issue is the extremely rapid change coming to the retail sector. I spoke about this years ago, in a video clip called “Cardboard People, Plasma People.” And indeed, this very theme became the opening chapter in my book, Ready, Set, Done: How to Innovate When Faster is the New Fast.

See below to watch the video and read the blog post — and read the chapter from the book!

Gilbarco announces Jim Carroll as Keynote at Upcoming Digital Forecourt
Marketing Summit, 
Thu, 2012-05-31
World-leading futurist will help c-store retailers compete and win in rapidly evolving retail landscape

GREENSBORO, N.C. – May 31, 2012 – The world-leading international futurist, Jim Carroll, will deliver the keynote address at Gilbarco Veeder-Root’s Digital Forecourt Marketing Summit in Chicago, IL on June 26-27th, 2012. As a trends and innovation expert, Jim Carroll helps growth-oriented organizations transform into high-velocity innovation heroes. His clients range from Northrop Grumman to Johnson & Johnson, the Swiss Innovation Forum to the National Australia Bank; the Walt Disney Organization to NASA. Some of his recent speaking engagements include the 2012 Southwest Gas Association Conference, the 2011 Consumer Goods Technology Business & Technology Leadership Conference, and the 2011 Multi-Unit Franchise Conference Las Vegas.

Hosted by Gilbarco Veeder-Root and Outcast, this exclusive, invitation-only technology event will focus on the emergence of Digital Media and its implications on consumer marketing and behaviors. Industry expert led sessions will cover digital media outlook and trends, best practices from retailers, loyalty program integration and more.

“We are thrilled to announce Jim Carroll as keynote speaker for our Digital Forecourt Marketing Summit,” said Mike Schulte, President of Gilbarco Veeder-Root North America. “With his unique storytelling approach Jim will challenge our retailers to think about their business and industry in an unconventional way and help them link future trends to innovation.”

“I’m excited to participate in the Digital Forecourt Marketing Summit,” said Jim Carroll. “It’s a changing time for the convenience store industry and for retail more broadly. There is so much opportunity to innovate — be it in operations, partnership structures, forecourt merchandising or taking advantage of the rapid evolution of mobile payment technologies. I’ll challenge attendees to concentrate on the core activities that will help them focus on the opportunities of the future, rather than the challenges of the past.”

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  • Read Cardboard People, Plasma People 

Consumer Goods & Technology Magazine has just released their 2012 Review & Outlook Report – “”80 of the Biggest Names in Consumer Goods Join Together to Make Big Industry Predictions”.

I’m honoured to be one of those 80 contributors.

This year, they were focused on the major trends which would impact the consumer good space in 2012 and years to come. Here’s how I responded:

There’s a tremendous amount going on in the CG space, particularly with mobile, social and location. Packaging is about to become intelligent; the relationship that consumers have with products is becoming more interactive; the retail space is going to change in a huge a way as our cell phones become credit cards.

Put that into perspective, and I believe that the biggest issue that people within the industry need to think about is the speed of change that is occurring. If you think about the context of these trends, what is clearly happening is that CG companies are no longer setting the pace of innovation; it’s being driven at the speed of companies in Silicon valley.

Can they keep up with the blistering rate of innovation that drives high-tech companies? Can they respond fast enough to take advantage of opportunities or at the same time, ward off threats? A key phrase that I’ve been using for years is that “the future belongs to those who are fast.” I think for 2012, this is going to be a defining success factor for every single CG company.”

I think my message is resonating ; a few weeks ago, these folks confirmed me to headline another of their  major conferences in New York City in October 2012.

CGT previously booked me to headline their major conference last year

Press release: “Consumer Goods Technology Announces Jim Carroll as Keynote Speaker for 2011 Business & Technology Leadership Conference”  

The future belongs to those who are fast!

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