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The folks at New Equipment Digest interviewed me a few weeks back for an article on manufacturing,  ahead of a major keynote I had earlier this month.

 

You’ll have a 50-year old guy or lady in the factory, and you bring these tools to help streamline processes and they say, “Oh my God! This is terrible that can take my job away. I’m done; I’m toast.” And somebody in their 20’s is going to say, “cool.” It’s a much more agile workforce, much more willing to try new things.

It’s but one talk I do in this sector; on Monday, I’ll headline the International Asset Management Council on future manufacturing trends. They’re the folks from Fortune 1000 organizations who make the decisions on where to locate future factories, logistics locations and supply chain investments.

INDUSTRY TRENDS
Futurist Says “Fast & Furious” Changes Coming to Manufacturing

Forget your Magic 8-Ball or fancy-schmancy predictive analytics. Futurist Jim Carroll knows what lies ahead for manufacturing and technology, and we have the scoop for you here. Bet you didn’t see that coming.
John Hitch | Sep 21, 2017

Jim Carroll, a former accountant and current author/corporate speaker, is confident he knows what’s going to happen in the world of manufacturing. And the world renowned Canadian futurist doesn’t need a flux capacitor or any other sci-fi MacGuffin to make bold claims in front of millions about what technologies they need to adopt now, and what the world will look like for our children after we’re rocketed to our Martian retirement homes — where our corpses will no doubt be used as fertilizer for space yams. (You’re welcome, Elon.)

No, Carroll’s trick is to absorb as much knowledge about technology’s past and present, and combine that with critical thinking to make educate guesses on its future for NASA, GE, Lockheed Martin, and dozens of other global tech leaders. It’s not as salacious as predicting robots will take our jobs and spouses, but the accomplished author has a track record for getting things right. He’s the opening keynote speaker for the Canadian Manufacturing Technology Show in Toronto on Sep. 25, and he recently found some time for us.

NED: Why did you become a futurist and how does a person go about becoming one?
Jim Carroll: I’m actually a C.P.A. by background. You know from ’79 to ’89 I was with predecessor firms of KPMG and Ernst & Young. I was probably one of the first 1,000 guys in the world on the Internet and I wrote 34 book about the Internet in the ’90s that sold a million books. That got me out there talking about future trends and what comes next. So much of the future is about technology and connectivity and it just sort of morphed into this broader thing of overall trends and innovation.

NED: What can you say was the first future prediction that you had?
JC: Probably the Internet of Things. I can go back to articles I was writing in 1993-94, that this world in which every device that was a part of our daily life is becoming connected to the big global machine known as the Internet. I was absolutely bang-on on. A lot of that is still coming true.

NED: What you see happening with technology and what the world’s going to look like in 10 to 20 years?
JC: We’re in a situation in which companies that do not yet exist will build products not yet conceived using materials not yet invented with maybe manufacturing methodologies that don’t exist fulfilling a customer need we don’t even yet know. That’s the way I view the future.

When I get in front of my audiences, the picture I paint for them is that everything’s on the table, everything is coming out faster and we need to prepare for that. We can make these broad predictions of where we’re going, but one thing is for certain: it’s going to happen faster than we think.

One of my jokes on stage is, “We don’t know where we’re going but we’re making great time.”

NED: What technology would you say should people be right to be a little suspicious of?
JC: The hype du jour is that robots and artificial intelligence are going to take all our jobs and we’ll need a government that gives us a guaranteed income supplement. I wrote a blog post in which I dig out these articles from Popular Mechanics and Popular Science magazines from the 1930s and 1940s that predicted giant robot brains were going to take away our jobs, that machines were going to make us all unemployed. The 1950s and 1960s Reader’s Digest issues I read about had computers that were going to lead to a world in which we’d all be working two hours, day two days a week.

We’re going to have all the leisure time in the 21st century. Well, how’d that work out? There’s a lot of hype and hysteria about robotics and AI right now. No doubt, there’s a real trend, but people are carried away in the hype and hysteria. What they’re not talking about at the same time is that while all these jobs disappear, there’s the emergence of all kinds of new job new careers, new capabilities.

I mean, we used to make horseshoes, now we make tires, and what are we going to make next? The old skills are dead gone. Those jobs aren’t coming back. There’s new jobs, new skills, more advanced skills. And everybody in manufacturing knows that.

NED: Do you ever think about how the next couple generations, raised in age of smartphones and unlimited information age, will deal with all these changes?
JC: I view the world through my kids, who are 22 and 24. They’ve never known a world without the Internet or mobile devices. A one-year-old can walk up to the TV and touch the screen and wonder why it doesn’t respond like an iPad does.

During my speaking engagements, I ask the question, “How many of you, took computer courses that involved COBOL, BASIC, or FORTRAN?” A whole bunch of hands go up. We were freaked out by technology, because we saw the ugly side, while this generation has not. And so I think the defining difference is that they are far more willing to ingest and innovate with and work with new technologies and new ways of doing things. They’re not burdened by the past in the same way that baby boomers are.

They don’t have a hang up that baby boomers have with technology. Behold the The future of manufacturing innovation! Bob Dylan did warn that “the times, they are a changin’.”

NED: How do you think that’s going to translate to the so-called future?
JC: Think about manufacturing and robotics. You’ll have a 50-year old guy or lady in the factory, and you bring these tools to help streamline processes and they say, “Oh my God! This is terrible that can take my job away. I’m done; I’m toast.”

And somebody in their 20’s is going to say, “cool.” It’s a much more agile workforce, much more willing to try new things.

NED: What is one of these new technologies people should adopt now?
JC: The whole trend towards rapid prototyping. I can design something in CAD/ CAM, I can send it to a 3D printing contract manufacturer, get a prototype back to see if that works. If it doesn’t work, redo the blueprints, send it back. Boom, boom. All of a sudden I’ve got this iterative product design methodology. The old methodology was we had to figure out how to design something, commit to a production run, bring it to market.

NED: Is this something that’s going to exponentially improve the future innovations, because we have so many more people that are able to take engineering chances and it’s not costing them as much in terms of time or resources?
JC: The coolest thing I saw in the last 24 hours was Elon Musk putting out this video done to very cool music from all the rocket failures. His tweet essentially said, “This is what it takes to get to a workable product.” They celebrate failure. You look at that and go, “Wow, what a mindset!”

Obviously, for safety, security, supply reasons, quality control, etc., we can’t do that through regular manufacturing, but we can do that with rapid prototyping and 3D printing, iterative design and testing base design and all those types of things.

NED: So what other technology will play a big part in the factories of the future?
JC: I speak a lot with companies about the future of manufacturing and we talk about the Internet of Things. There’s a lot of experimentation and a lot of belief that this is going to take us to a very new and real and different world of digitization of the factory. Where we are right now is real time spotting of production defects with a lot of IoT-based technology through the supply chain in the manufacturing process. But there’s still a lot more yet to come.

There’s the business model change that is coming fast and furious with this very thing called 3discovered.com. And it’s sort of like an Uber for 3D printing. You send me your CAD files and I’ll line you up with a 3D printing manufacturer which can do it.

I think cobots are coming out very quickly. We’re getting away from two-plane robotic capability to six or eight or 10-plane capability and more spatial awareness, because spatial technology is going along at a fast and furious pace. The return of Google Glass with the manufacturing focus. And I was with a welding group doing virtual welding. I think we’re going to witness all kinds of fascinating capabilities there very quickly.

NED: What about securing all this technology? Could that be a real issue, or is that more fear mongering?
JC: No. It’s real. I’ll say two things: Equifax and South Park. Part of the Equifax problem happened because an employee portal as I understand it in Argentina was protected with the default user ID password combination of “admin” and “admin.” Companies don’t put enough senior level prospective on security. That’s number one.

The second thing is you know we’re still in the area that we’re not really thinking through where it takes us. In the South Park season premier that aired the other night, the characters were doing Amazon Echo commands throughout the show and they were ordering products. People were discovering products were being added to their Amazon checkout boxes. They were setting alarms for people at really weird hours in the morning, they were turning up their Nest thermostat to 110°. To me is the most hilarious story ever. No one ever thought about this and here it takes a cartoon to come along and show us this glaring massive security weakness. The issues are huge and I think we’ve really only begun to scratch the surface of what’s going to happen.

NED: If there’s one thing people should know about the future, what is it?
JC: I really try to leave people with this message: Some people see a trend and see a threat. Innovators see the same trend and see an opportunity. There’s a huge opportunity for North American manufacturing to reinvent itself to compete in the world economy. We’re not going to do it by building crazy walls and wishing that the job of the 1950s will come back. It’s all about robotics, 3D printing, and mass customization.

Last week, I was the opening keynote speaker for the annual SOMOS Toll-Free Users Summit – it’s the annual conference for the folks involved in the 1-800 industry. Obviously, there was a big focus on the issues of customer support and interaction, and my keynote took a look at those trends.

They’ve just run a blog post that captured one of the key themes in my keynote : that is, how do we keep up with the fact that consumer and customer demands are changing faster than ever before!


Keeping Up With Fast Customers!
SOMOS Conference Report, October 2017

Remember the Jetsons? Their lives in 2062 seemed like a dream — self-flying cars, automated home appliances, virtual reality shopping. But today, we’re already starting to live that dream, almost 50 years early.

As futurist Jim Carroll said on the Toll-Free User Summit stage today, technology is advancing so much faster than our world ever expected. It’s creating new market opportunities, new professions and daring new business ventures.

One of the most transformative part of our daily lives stems from the advancements around personal mobile devices. All generations rely on their mobile devices for navigation, shopping, entertainment, and business. The more consumers engage through their phones, the more chances Toll-Free Numbers have to serve as the conduit between businesses and their customers, through voice, text, and other smart services.

As Jim stated, for the Toll-Free industry, responding to the rapid transformations happening to this consumer touchpoint will make or break our ability to better serve our customers.

He shared a few of the imperatives businesses must address to satisfy today’s consumers in the context of continuous and rapid transformation.

  1. Deliver exceptional customer service, especially in light of the empowered consumer, and thanks to the speed and viral nature of online reviews and social media networks. To capture a customer’s loyalty, the brand experience must be personalized, instant, flexible, and consistent.
  2. Capture sales while you have your customers’ attention, which means being available to communicate directly with your audience at the moment of highest interest. This means having the data and ability to intelligently package products and services, customize sales pitches, make advertising location-based, and enable click-to-call and click-to-text.
  3. Deepen customer insights with big data and analytics. Gather as much candid and personal information as possible. And use the millions of perspectives available through voice and text data to know and serve consumers better.

Technology means increasingly rapid progress. Yet, underlying all these approaches is one fundamental truth — people still need people to get the support they need. Human interaction is a core part of the way consumers make complex and difficult decisions. And businesses need to understand the people behind the data — if they can capture and interpret the data from these conversations, they will be poised for better and deeper insights for future planning.

The future of Toll-Free lies in a new perspective. With the impending transition to IP, Resp Orgs and Toll-Free Service Providers have to transform the way they act in the industry. Jim stated the industry is no longer simply responsible for supporting voice and text conversations — but is stepping into the customer touchpoint industry. Looking beyond the core business of Toll-Free reservations, he sees new business opportunities gaining strength and engagement at the growing edges of our industry.

Baker McKenzie is one of the largest, prestigious law firms in the US, and they’ve invited me into keynote their annual client conference in Dallas and Chicago this November.

So I went on stage before a keynote in Las Vegas, and filmed this little teaser video form them. Have a watch!

Check the Web site for more info, or click below.

Baker McKenzie is one of the largest law firms in the US, and they’ve engaged me to come in and keynote their annual client conference in Dallas and Chicago this November.

As with many of these talks, I’ve put together a little teaser video that they can share with their clients in advance to gain their interest. Give it a watch!

Interested in booking me for a similar event? Contact me, and we can talk about how I can put together a similar promotional clip for your event as part of the talk!

Companies that don’t yet exist, will build products that are not yet conceived, based on ideas not yet invented, with manufacturing methodologies that have not yet been conceived. Are you ready for the new world of disruption?

That’s the reality of manufacturing today, and that will be the focus on my keynote next week when I open the Canadian Manufacturing Technology show in Toronto, Canada.

The reality of our future is found in the quote above, and in this video clip here:

The folks at Canadian MetalWorking/Canadian Fabricating and Welding, reached out to me for an advance look at some of the topics and issues I’ll cover in my talk.

 

Seek Out Opportunities for Innovation
Canadian MetalWorking, September 2017

When reinventing manufacturing, the reality is that manufacturers need to focus on new business models with agility and flexibility while quickly raising up production. If the manufacturing sector in a particular nation wants to be the leader in the industry, it must start to think like a tinkerer economy by accelerating change.

This is the view of futurist Jim Carroll, who espouses the concept that prototyping and concept development will continue to mature in the near future, all while becoming more and more important to the manufacturing sector.

He says by building flexibility into the process, manufacturing companies can bring new technologies and new generations to the market faster than ever before and seeing their profits skyrocket.

Canadian Metalworking caught up with Carroll before his opening keynote speech at CMTS 2017. Here’s what he had to say.

CM: For a small and mid-sized Canadian manufacturing companies, where should they be in terms of technology adoption during this period of Industry 4.0?

Carroll: No. 1 they need to appreciate what is happening out there and be willing to accept that things are changing at a relatively significant speed. Some high-level trends such as robotics, digital factory, and 3-D printing may not be applicable for small industries, but this does not mean that they should not be aware that these trends can affect the future of their industry. Understand what is happening out there and start small.

There are a lot of opportunities out there, for instance, if you take 3-D printing, there are a lot of contract 3-D printing facilities. Last week I was talking about a company that is positioning themselves like the Uber for 3-D printing. If you can conceive a product using your CAM software and ship them the files, they will find a 3-D printer with the [needed] capability and match you up with them so that you can do your prototype. Where 3-D printing is accelerating fairly quickly is in rapid prototyping design.

You might be a 100 person or smaller company, but you can certainly experiment with this technology to figure out what is going on, rather than thinking 3-D printing is something farfetched from science fiction, because it is not. The best thing is to think big, start small, and scale fast.

CM: Some companies are dragging their feet and are not integrating advanced technology into their operations. What sort of warning would you offer up to these manufacturing companies?

Carroll: No matter who you are or what you do, fascinating things are emerging out there regarding these significant trends. So, spend time figuring out what you can utilize today and tomorrow to turn it into an opportunity.

Will the world of manufacturing be fundamentally different in the next five or 10 years? Of course, yes, pushed by the whole issue with jobs skills.

There is no shortage of employment in manufacturing. It’s just that some people don’t have the right skills. For instance, robotics company Genesis Systems, one of the largest robotics manufacturing businesses in Iowa, said to me that it is almost like the typical robotics machine operator in a factory today has to be able to do trigonometry in their heads because it has become so sophisticated.

Brute force, manual routine skills are from the older days. All jobs now require higher level skills. If you are a manufacturer, you have to appreciate what is going on and what it is going to mean regarding the skills you have and the skills you are going to need.

CM: How does the changing pace of technology in a manufacturing environment change the way that these companies maintain and improve their employees’ skills levels?

Carroll: It is generational. There are a lot of baby boomers out there that struggle with technology. Growing up with a punch card, we grew up with a unique relationship with technology. My kids that are 28 and 24 are different, having never seen the world without the Internet. These new generations that are coming to the work force think differently and act differently.

Skills Canada and Skills USA have the initiative to help young people find a career path in skilled trades. Last year I opened their global competition in Saõ Paolo, and they have [hundreds of] kids competing in 75 categories in 400,000 sq. m of space. Advanced welding was among one of the competitions. They have folks who demonstrate virtual welding, how with technology in one room and can theoretically weld from a facility 1,000 miles away. So, get involved with Skills USA or Skills Canada. In the end, it all goes back to understanding what is going on out there and appreciating the acceleration of technology to make a conscious decision to get on board.

CM: Can you provide an example of an organization that is embracing Industry 4.0 and is a good example of manufacturing’s future in North America?

Carroll: I saw this when I was at Amsted Rail in St. Louis, which offers engineered system solutions that combine castings, bearings, wheels, axles, and energy management devices. They always think about what they can do in terms upgrading their technology.

Amsted Rail is frequently bringing new employees from younger generations and set up what they call an “Xboxer,” which means that they let these mid-20s engineers play with all this new technology and figure out how to bring in this new technology into the operation.

CM: Do you feel optimistic about this state of manufacturing in North America given the examples you provided with this mid-sized companies looking at their business at a different way?

Carroll: Things like collaborative robotics, digital factory, and additive are going provide a significant transformation of what manufacturing is. The rest of the world is going to go there, and you are not going to slow down the acceleration of science and the technology. There is a choice, either you get on board, or you don’t.

CM: What technologies do you think manufacturers should be keeping a close eye on?

Carroll: Two things. 3-D printing and accelerated material science will have the most impact in manufacturing for at least the next five years.

3-D printing is moving forward at a furious pace. For instance, there is one coming along called CLIP [continuous liquid interface production], which is almost out of the Transformers movie. Seeing that type of acceleration, what took something like 14 hours before now takes about 6.5 minutes with CLIP technology. Additive is real. It has a huge role now in rapid prototyping and iterative design.

Look at aerospace. Airbus and Boeing have figured out that they can 3-D print and develop parts of planes with a structure that are 40 per cent lighter. From that perspective, companies are starting to see what they can achieve with these fascinating new materials driven by science.

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This November, I’ll keynote the National Automatic Merchandising Association Coffee Tea & Water Show. I did a little promo video teaser about the event during my visit to Walt Disney World last week. Give it a watch!

NAMA also issued a press release about my talk.

Chicago – Jim Carroll, futurist and innovation expert, will kick off NAMA’s Coffee Tea and Water show (CTW) as the keynote speaker. Carroll will lead the at the opening session on Monday, Nov. 6, at 12:45 pm.

Carroll inspires organizations to reframe the opportunity for innovation in the context of significant, transformative change. He is a worldwide authority on global trends, rapid business model change, business model disruption in a period of economic uncertainty and the necessity for fast-paced innovation.

Carroll can offer deep insights into the cutting edge trends of our time, including:

• Autonomous vehicle technology
• Sensors and the Internet of Things (IoT)
• 3D printing
• Virtual reality
• Artificial intelligence
• Block chain and virtual cash
• Machine learning and robotics
• Crowd-thinking
• Next generation R&D

“Jim’s keynote address will help CTW attendees understand the impact of innovation and disruption on their businesses and explore the possibilities the Internet of Things brings for growth,” said Rori Ferensic, NAMA’s director of education in a press statement. “Audience members will gain the tools required to stay relevant in today’s changing business landscape. We’re delighted to welcome Jim to CTW.”

Carroll is also an author, with books including Surviving the Information Age; The Future Belongs To Those Who Are Fast; Ready, Set, Done: How to Innovate When Faster is the New Fast and What I Learned From Frogs in Texas: Saving Your Skin with Forward Thinking Innovation.

People interested in attending CTW can register today at https://www.coffeeteaandwater.org/registration-details/. Look for early bird rates and special group rates for operators. The early bird rates end Oct. 2. Attendees can also register for the WIN Boot Camp as part of their initial event registration.

Watch this short, 1 minute video on the 3 types of events that I provide for my clients — keynotes, leadership meetings and client events! Its part of a series that I recently filmed in San Francisco.

 

Learn more on this page, and feel free to contact me for more information on how I can help you with your next event or strategic meeting!

We’re in the era of ‘connected energy,’ and everything is set to change in pretty dramatic fashion.

That will be the essence of my message when I speak to several hundred energy and water utility executives when I keynote the annual SAP Utilities conference in Huntington Beach, California. It’s great to spend some time with SAP again — I did about a dozen keynotes for them from 2003 to 2007, back in my “What I Learned From Frogs In Texas” days!


The session description reads:

“The future belongs to those who are fast! That’s the mantra of futurist Jim Carroll — and no where has this become a reality faster than in the world of utilities. There is no doubt that the next phase of the world of energy involves the convergence of a variety of trends, each of which is significant on their own, but combined, provide an opportunity for massive disruption — and opportunity. The era of massive hyper-connectivity at an industrial, commercial and residential level as a result of the acceleration of the Internet of things. The rapid advancement of energy science, particularly with battery storage, alternative energy sources and other leading edge technologies. Business model disruption through the fast arrival of technologies that support personal and local energy energy microgrids through backyard wind, solar, biomass and other forms of energy generation. New demand and infrastructure requirements arising from such significant trends as smart cities, self-driving cars and intelligent highway infrastructure. And then there are simple light poles — which are now becoming ‘fitbits for cities’ with embedded environmental sensors, car-charging technologies, Wi-Fi hotspot capability and traffic management technologies! But wait — there’s more! At M.I.T. they are even in the midst of research as to how to grow solar cells from plants! That’s why no less than the Edison Energy Institute has stated that going forward, ““The threats posed to the electric utility industry from disruptive forces, particularly distributed resources, have serious long-term implications for the traditional electric utility business model and investor opportunities.”

The challenges and opportunity in the energy sector are real, and it’s captured pretty accurately in that summary. Need a hint of what is going on? Simply take a look at what is happening with battery storage technology.

Quite simply, we are in a situation in which a centuries old business model – the centralized production of power, distributed one-way through a relatively unintelligent system — is set to change in so many ways.

I’ve spoken at numerous energy conferences through the years, including the global Accenture Energy & Utilities Industry conference. Just a few months ago, I spoke privately to the nuclear division of one of the countries largest energy utilities, literally with 20 nuclear engineers in the room. And a few years back, I was engaged by the CEO of PG&E to do a video on what happens if grassroots power production and micro-grids lead to the disruption of the industry.

 

Stay tuned: I’m sure I’ll have a lot to post, including an overview of why light poles are a harbinger of what’s to come with our connected future!

Oh, wow, is it autumn already? The air already seems like it!

With that, I return to a full schedule with a full number of fascinating events that will take me to Tokyo, Los Angeles, Phoenix, Las Vegas, New York, Richmond, Virginia, Lincoln (Nebraska), Oklahoma City Vancouver, Philadelphia, Chicago and more!

One event is in the National Cowboy Museum, and another in a historical Japanese garden. In no particular order, here’s a little bit of what’s to come in the months to come!

To start, Vancouver for the 2017 Edge Summit : a keynote for 450 CEOs on the impact of disruption.

Washington, for a talk on the future of accounting, financial advisory and consulting!

Chicago, for a talk on what comes next with the 1-800 industry, and the future impact of increasingly empowered consumers:

Philadelphia, for the impact of fast paced change on managing complex environments for a leading company in this software space:

Las Vegas, for the future of retail!

And again in Las Vegas – the future of economic development!

Richmond, Virginia for the future of manufacturing:

Oklahoma City, for the future of the economy. This one is really cool – it’s in the national cowboy museum!

And the highlight? Tokyo, to headline Nikon’s 100 anniversary!

That’s but a sample – I’m still getting inquiries and bookings!

Last spring, I was the closing keynote speaker for a meeting at Genentech — they’re one of the world’s leading genomic based pharmaceutical organizations.

I just found this gem in the video — when I was asked a question, and turned it around to my thoughts on two of the most innovative industries in existence today. Give it a watch!

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